Refund policy

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Wivelle Refund & Returns Policy

At Wivelle, we want you to love your purchase. If you are not completely satisfied with your order, we are here to assist you.

1. Returns & Exchanges

We accept returns and exchanges in accordance with applicable South African consumer protection laws.

To qualify for a return, your item must:

  • Be unused and in its original condition.

  • Be in its original packaging, with all accessories included.

  • Not show signs of damage caused by misuse, neglect, or improper handling.

  • Be accompanied by proof of purchase.

Certain items may not be eligible for return due to hygiene reasons where applicable, especially makeup brushes and beauty accessories that have been used.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send us:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos of the item and packaging.

We will assess the issue and, where appropriate, arrange a replacement, repair, or refund in accordance with applicable South African consumer protection laws.

3. Change of Mind

If you change your mind about a purchase, Wivelle may accept a return of eligible unused products within 5 days of delivery, subject to our assessment and applicable South African law.

The customer may be responsible for return shipping costs, where legally permitted.

Products that have been used, damaged, or returned without their original packaging may not qualify for a change-of-mind return.

4. Damaged Packaging

Wivelle takes great care in preparing and packaging your orders before dispatch.

Please note that Wivelle is not responsible for damage to product packaging caused during delivery or handling by the delivery company, where the damage is not attributable to Wivelle and does not affect the product itself or your rights under applicable South African consumer protection laws.

Before your order is sent out for delivery, you will receive images of your product and packaging for confirmation and record purposes.

If you notice any damage to the packaging upon delivery:

  • Please take clear photos or videos of the damaged packaging and product.

  • Contact the delivery company directly and notify them of the damage as soon as possible.

  • Keep all packaging and delivery materials until the matter has been resolved.

  • Contact Wivelle if the product itself is damaged, defective, or incorrect, so that we can assist you.

Wivelle will assess any reported product damage in accordance.

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be processed using the original payment method where reasonably possible.

  • Processing times may vary depending on your bank or payment provider.

  • Refunds will be handled in accordance with applicable South African consumer protection laws.

6. Delivery Issues

If your order has not arrived, or contains an incorrect item, please contact us so that we can investigate and assist.

Please provide your order number and any relevant delivery information.

7. How to Request a Return or Refund

To request a return or refund, email us at:

wivellesa@gmail.com

Please include:

  1. Your full name.

  2. Order number.

  3. Reason for the return or refund.

  4. Photos or videos, if applicable.

Our team will review your request and provide the next steps.

8. Contact Us

Wivelle

A South African Brand ๐Ÿ‡ฟ๐Ÿ‡ฆ

Website: https://wivelle.co.za

Email: wivellesa@gmail.com

We appreciate your support and look forward to serving you.

Wivelle โ€” Beauty Made Beautiful.